This IDC study uses the IDC MarketScape model to provide an assessment of ITSPs participating in the digital workplace services (DWS) market with specific offerings and capabilities in the segment. This assessment discusses both quantitative and qualitative characteristics that explain success in the ecosystem. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market during both the short and long term.
"As enterprises look to leverage technology to transform the way they do business, they will increasingly demand workplace environments that will empower their workforce to participate in and effect this business transformation. DWS providers that invest in the conceptualization and delivery of the next generation of optimized, automated and intelligent workplace capabilities and services will thrive in this new digital–focused market," says Pushkaraksh Shanbhag, senior research manager of Business and IT services research, IDC Asia/Pacific.
Cognitive/artificial intelligence, Enterprise asset management, Hybrid clouds, IT consulting services, IT maintenance and support, IT operations and implementation, Integration and process automation middleware, Platform as a service, Public cloud services, Systems integration services, Technology buyer
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