TECH SUPPLIER Dec 2019 - Market Note - Doc # AP43420018

A Cherry on Top of Cisco's New Contact Centre Portfolio

By: Monica CollierSenior Research Manager, Telecommunications, Abhishek MukherjeeSenior Market Analyst, Nikhil BatraAssociate Research Director

Abstract

This IDC Market Note presents details of Cisco's APJC Contact Centre Symposium and preceding Analyst Day event, held on November 11–13, 2019. in Sydney, Australia. Cisco invited analysts to hear about its on-premise and cloud-based Contact Centre solutions as well as innovation through its recent acquisitions.


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