This IDC Perspective details the journey of POS systems in the Asia/Pacific (excluding Japan) (APEJ) retail context. POS systems will undergo a parallel evolution with traditional supply chain transformation, from a margin-driven linear process to a demand-driven interconnected value-chain ecosystem. The applications of the evolved POS will transform all business functions from backward-integration processes such as traceability and forward-integration outputs such as endless aisles integration with an omni-POS hosted on cloud. The future of POS systems lie in integration and connection: integration with devices/operations and connection with human interfaces (consumers, employees, and stakeholders).
Rameez Maniar, senior market analyst, IDC Retail Insights Asia/Pacific says, "Retailers in APEJ will have to adapt to a new retail reality at the speed of technological evolution. Success will depend on the adoption of best practices in identifying and aligning best-in-class POS systems with their business models and adapting to the new experiential reality where POS will serve as the nerve center of the value-chain ecosystem. Retailers need to push themselves in shifting their cultural and organizational mindsets from execution to innovation and fund POS upgrade and migration initiatives in the short term, benefits for which may not be immediate but will have a cascading effect on their own future."
Analytic applications, Big data analytics and discovery, Cognitive/artificial intelligence, Customer relationship management applications, Internet of things, Software as a service, Supply chain management applications, Technology buyer, eCommerce