TECH SUPPLIER Dec 2019 - IDC Survey Spotlight - Doc # AP43923519
What Are the Key Capabilities Indian Enterprises Expect in Their Robotic Process Automation/Intelligent Automation Software?
Robotic process automation (RPA) and intelligent automation (IA) are dramatically transforming the way processes are executed, services are delivered, and operations are managed in both the IT and business realms. This study derived from the India sample of IDC's 2019 Asia/Pacific (Excluding Japan) Enterprise Services Sourcing Survey assesses the key capabilities desired by enterprise customers in their RPA/IA software from 83 enterprise respondents in the country. This IDC Survey Spotlight reveals that although Indian enterprises value pricing flexibility and the easy usability of advanced functionality, they prefer not to get tied too deeply into a vendor’s architectural and technology choices.