IDC's Asia/Pacific (Excluding Japan) Enterprise Business and IT Services End-User Survey, 2019 was executed from April to June 2019 and covers enterprise preferences and priorities in technology vendor sourcing and management, security services, 3rd Platform technologies and innovation accelerators, and digital services. This report explores the state of robotic process automation and intelligent automation (RPA/IA) adoption, key enterprise priorities, challenges, and external services requirements around automation adoption. Insights are presented by segmenting the data by enterprise size (medium-sized and large enterprises), geographic subregions (Australia and New Zealand, Greater China, India, Korea, Southeast Asia excluding Singapore, and Singapore), and industry verticals (financial services, manufacturing, public sector, telecom/media, and wholesale/retail).
"The value that can be delivered by robotic and intelligent process automation is undisputed today. However, the ground reality is that different organizations are at different stages of automation adoption, and have widely varying priorities, challenges, and service requirements around automation. Understanding these nuances across the region and across industries is key to identifying and serving specific market needs most effectively," says Pushkaraksh Shanbhag, senior research manager, IDC Asia/Pacific Cloud and IT Services Research.