TECH BUYER Oct 2019 - IDC MarketScape - Doc # AP44706419

IDC MarketScape: Asia/Pacific (Excluding Japan) Managed Cloud Services 2019 Vendor Assessment

By: Pushkaraksh ShanbhagSr. Research Manager, Cathy HuangAssociate Research Director, Services and Security, IDC Asia/Pacific

Abstract

Using the IDC MarketScape model, IDC studied 9 organizations in 2019 that offer managed cloud services in Asia/Pacific (excluding Japan). The assessment reviews against a large set of parameters, such as breadth of service offerings; portfolio benefits; number of COEs, SOCs, and partners; technology resources; innovation budget; customer base; evolution of MCS deals; revenue growth; market execution; geographic presence; cost competitiveness; key SLAs; customer retention; and customer satisfaction that define the current market demands and expected buyer needs. Through in-depth interviews with the managed cloud service providers and their customers, IDC evaluated the vendors in the study and found that each provider possesses certain strengths and weaknesses.

"A key objective to engage managed cloud providers is to help clients better realize the business benefits of their cloud investment and decrease the risk," says Cathy Huang, program lead, IDC Asia/Pacific Services & Security. "Security capabilities, particularly cloud security, are growing to be a key differentiator among the managed cloud services providers," Huang concludes.

"As the primary role of cloud evolves from that of an infrastructure utility to serving as a platform for the next generation of organizational innovation and evolution, managed cloud services providers need to ensure they are geared to provide upstream services and tooling around cloud migration assessment and advisory, road map creation, migration, and cloud-native application development utilizing the latest platform innovations and capabilities. Managed cloud services vendors that are able to orchestrate these capabilities across a diversity of cloud consumption models and cloud platforms will be the ones that will distinguish themselves in a cloud-first future," says Pushkaraksh Shanbhag, senior research manager, IDC Asia/Pacific Cloud and Services.


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