TECH SUPPLIER Dec 2019 - IDC Survey - Doc # AP44722219

Australia IT Services Ecosystem Survey, 2019 — Part 1: Business Landscape, IT Services Workloads, and Contract Changes

By: Louise FrancisCountry Manager, IDC New Zealand, John FengSenior Market Analyst, IDC Australia, Ahmar KarimullahSenior Market Analyst, IDC Australia

On-line Presentation


This IDC Survey discusses the results of the Australia IT Services Ecosystem Survey, 2019. The first of two reports, it provides a deep dive into the Australian IT Services ecosystem. Part 1 provides an in-depth analysis of the business landscape impacting technology decision-making in Australia and the organisations' plans for IT services workload migration, contract changes, and technology investment plans in 2019. Topics and themes covered in this report include:

  • An analysis of the business landscape, including CEO priorities and attitudes to digital that are shaping migration from in-house to third-party IT services providers, and increased investments in specific IT services
  • The migration to third-party services and impact on budgets between 2017 and 2019
  • A breakdown of investment intent for multiple IT services including datacentre services, desktop services, systems and cloud integration, networking services, big data and analytics services, cloud computing services, mobility management services, security management services, new technology services, business process services, and custom application development
  • An analysis of technology deployments and investment plans in 2019 and the strategic importance of those technologies to the organization


  • 48 slides

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