TECH BUYER Oct 2019 - IDC MarketScape - Doc # AP45028019

IDC MarketScape: Asia/Pacific (Excluding Japan) Microsoft Dynamics 365 Implementation Services 2019 Vendor Assessment

By: Rijo George ThomasSenior Market Analyst


This IDC study uses the IDC MarketScape model to provide an assessment of service providers participating in the Microsoft Dynamics 365 implementation services market with specific offerings and capabilities in the segment. It discusses both the quantitative and qualitative characteristics that lead to success in the ecosystem. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to one another and the criteria and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"Service vendors in general are ramping up their investments in Dynamics 365 implementation services to capitalize on the growing opportunities in the Asia/Pacific region. This includes investing in dedicated Dynamics 365 consultants for countries, local delivery centers to support regional implementations, industry focus and IPs to differentiate, training programs to build certified internal talent, and acquisitions to build capabilities to support growth strategies across the region," says Rijo George Thomas, senior market analyst of Business and IT services research, IDC Asia/Pacific.

"As Dynamics 365 continues to evolve as platform that transforms customer experience, ensures business agility, and fuels operational transformation, buyers looking for an implementation partner in Asia/Pacific should look beyond table stakes to identify the elements of differentiation in each vendor that maximizes value from Dynamics 365 investments."



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