TECH SUPPLIER May 2019 - Market Note - Doc # AP45054119

Avaya Accelerates Support for "New" Financial Services Customer Experience

By: Handojo TriyantoSenior Research Manager


Experience Avaya 2019 Asia/Pacific event, held on April 24 in Singapore, announced key information such as Avaya's strategy and its latest technology vision including new products and solutions. IDC Financial Insights also presented several trends in the customer relationship management (CRM) and digital workplace technology markets especially for Asia/Pacific financial services industry. "Contact center technology in the financial services industry is adapting to behavior changes in consumers to leverage the "new" financial services customer experience," says Handojo Triyanto, senior research manager, IDC Financial Insights.



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