TECH SUPPLIER Feb 2020 - IDC Survey - Doc # AP45233520

Australia and New Zealand Enterprise IT and Business Services Sourcing Landscape, 2020

By: Chayse GortonMarket Analyst, IT Services, Louise FrancisCountry Manager, IDC New Zealand

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Abstract

This IDC Presentation is part of IDC Australia and New Zealand's 3rd Platform Heatmap series. The analysis is based on IDC's Asia/Pacific IT Services Survey, 2019.

The survey provides an overview of the role of IT and business services providers in the realisation of businesses' transformation objectives in Australia and New Zealand (ANZ). This analysis concentrates on the sourcing of IT and business services from service providers, ranging from traditional managed services to cloud managed services.

Other points of interest include the most critical metrics for a managed cloud services provider, traits and characteristics of excellence in managed cloud services providers, and managed IT and cloud services provider selection criteria.

Chayse Gorton, market analyst, IT services, IDC Australia and New Zealand, says, "In ANZ, the highest priority areas for leveraging external services relate to analytics, security and risk, and the modernisation of operational models or applications."

Gorton adds, "Analytics provides the foundation for digital transformation (DX) initiatives powering intelligent infrastructure, risk management, security insights, operational efficiency gains, customer/market insight, effective revenue models, and the development of new products and services."


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