This IDC Presentation is part of IDC Australia and New Zealand's 3rd Platform Heatmap series. The analysis is based on IDC's Asia/Pacific IT Services Survey, 2019.
The survey provides an overview of the role of IT and business services providers in the realisation of businesses' transformation objectives in Australia and New Zealand (ANZ). This analysis concentrates on the sourcing of IT and business services from service providers, ranging from traditional managed services to cloud managed services.
Other points of interest include the most critical metrics for a managed cloud services provider, traits and characteristics of excellence in managed cloud services providers, and managed IT and cloud services provider selection criteria.
Chayse Gorton, market analyst, IT services, IDC Australia and New Zealand, says, "In ANZ, the highest priority areas for leveraging external services relate to analytics, security and risk, and the modernisation of operational models or applications."
Gorton adds, "Analytics provides the foundation for digital transformation (DX) initiatives powering intelligent infrastructure, risk management, security insights, operational efficiency gains, customer/market insight, effective revenue models, and the development of new products and services."
Analytic applications, Business analytics services, Cloud-based partners, Digital transformation, Governance, risk and compliance infrastructure, Hybrid clouds, IT consulting services, Security management