This Market Note presents a summary of the HCL Technologies (HCL) analyst and advisor forum held in June 2019 in Adelaide, South Australia. It includes global and Australia and New Zealand (ANZ) updates of HCL.
The document highlights the opportunities in the South Australian (SA) ICT market. It also identifies four areas that IT service providers should strive to improve to be successful in SA and beyond, and finally, it summarises how HCL is addressing each of these four areas.
It is essential that IT service providers can attract and retain talent. However, IDC research finds that only a few ANZ organisations believe they are better than their peers when it comes to attracting and retaining talent and developing digital skills. Therefore, organisations, including IT service providers, are expected to place significant focus on improving their talent attraction and retention strategies. "The most successful talent attraction and retention strategies will provide opportunities for both new and existing employees," says Chayse Gorton, ANZ IT Services market analyst.