TECH SUPPLIER Nov 2019 - IDC Survey Spotlight - Doc # AP45396619
What Are the Key Capabilities Asia/Pacific (Excluding Japan) Enterprises Expect in their RPA/IA Software?
Robotic process automation (RPA) and intelligent automation (IA) are dramatically transforming the way processes are executed, services are delivered, and operations are managed in both the IT and business realms. However, not all RPA/IA solutions are created equal, in terms of the capability sets they bring to customers. IDC's Asia/Pacific (Excluding Japan) Enterprise Services Sourcing Survey 2019 asked 609 enterprise respondents in the region their desired key capabilities in their RPA/IA software. This IDC Survey Spotlight confirms the maturing of enterprises in the region as they look for providers that can provide long-term and sustainable competitive advantages rather than just easy implementation and quick adoption.