TECH SUPPLIER Nov 2019 - Market Presentation - Doc # AP45644819

1H19 Country Report on IT Services — India

By: Garima GoenkaMarket Analyst

On-line Presentation

Abstract

This IDC Presentation provides a detailed analysis of the market and competitive landscape in IT services in India from January to June 2019 (1H19). It covers the market size movements and growth trends in each of the primary markets (i.e., project-oriented services, managed services, and support services) as well as the key industries such as finance, manufacturing and resources, public sector, distribution and services, and infrastructure. The report also provides a market and vendor analysis of 3rd Platform technologies as the key market drivers. The competitive analysis section includes key strategies and activities of global and local IT services providers in the market.

The data and insights within this presentation are part of the "Asia/Pacific Semiannual Services Tracker" research, which covers 14 foundation markets across 14 Asia/Pacific countries.

Government initiatives such as Startup India, Make in India, and Digital India have taken the IT/ITeS industry to the next level by triggering a massive adoption of digital technologies including big data and analytics (BDA), artificial intelligence (AI), Internet of Things (IoT), machine learning (ML), augmented reality (AR), virtual reality (VR), automation, and blockchain.

In the last twelve months, among the key emerging technologies, there has been a higher adoption of AI and automation across sectors, which resulted in processes being executed in shorter duration at a lower cost. This resulted in price rationalization, while enabling Indian IT services providers to offer competitive prices in the domestic market. Most large Indian service providers are now aggressively turning their attention toward winning large deals in India, a shift away from their earlier focus on global markets. Interestingly, while some large Indian firms focused more on global markets, MNCs in India continued to zero in on the domestic market. Additionally, MNCs and domestic IT service providers have set up more security operations centers (SOCs), global in-house centers (GICs), and centers of excellence (COEs) in 2019.

The domestic market has been expanding to accommodate both large and small and medium-sized IT/ITeS service providers. Innovative start-ups are rising in the field of technology, playing an important role in the Digital India initiative: they are helping bring the government's vision of Smart Cities, AgriTech, FinTech, and Smart Industries to life.

The growing demand for 3rd Platform technologies has warranted the need to upskill and reskill the IT/ITeS youth of the country. The central government and various state governments have pushed several IT training initiatives, by way of partnering with IT vendors and institutes, to provide training and development to technology students as well as IT/ITeS employees.


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