TECH BUYER Dec 2019 - IDC Innovators - Doc # AP45676919

IDC Innovators: Conversational AI Software Platforms in Banking and Financial Services in India, 2019

By: Swapnil ShendeSenior Market Analyst, Rishu SharmaPrincipal Analyst, Cloud and Artificial Intelligence

Abstract

IDC Innovators are emerging vendors with revenue <US$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators study profiles three emerging vendors in conversational AI software platforms in banking and financial services in India: Uniphore, Senseforth, and Floatbot.

"The conversational AI chatbots and software platforms are helping businesses to engage more deeply with customers and achieve a higher conversion rate. Chatbots and conversational AI platforms help enterprises address uncertainties in the digital era, in the minimum possible time," said Swapnil Shende, senior market analyst.


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