TECH SUPPLIER Mar 2020 - IDC Survey - Doc # AP45890420

Perspectives of Enterprises in India on Robotic and Intelligent Process Automation

By: Pushkaraksh ShanbhagSr. Research Manager

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Abstract

IDC's 2019 Asia/Pacific (Excluding Japan) Enterprise Business and IT Services End-User Survey was executed from February to April 2019. It covers enterprise preferences and priorities around technology vendor sourcing and management, specifically relating to various 3rd Platform technologies, innovation accelerators, and digital services, such as those around robotic and intelligent process automation (RPA/IPA). This report then explores the state of RPA/IPA adoption, key enterprise priorities, challenges, desired solution capabilities, and external services requirements of automation adoption among India's enterprises. The document also contrasts the responses of enterprises in India with their broader Asia/Pacific (excluding Japan) (APEJ) counterparts. IDC's findings distinctly suggest that the interest and appetite in leveraging RPA/IPA as key enterprisewide transformation enablers are significantly higher in India than in APEJ.


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