TECH BUYER Feb 2020 - IDC Innovators - Doc # AP45996019

IDC Innovators: Conversational AI Software Platforms in Retail in India, 2019

By: Rishu SharmaPrincipal Analyst, Cloud and Artificial Intelligence, Swapnil ShendeSenior Market Analyst

Abstract

IDC Innovators are emerging vendors with revenue <US$100 million that have demonstrated either a groundbreaking business model or an innovative new technology, or both. This IDC Innovators study profiles three emerging vendors in conversational AI software platforms in retail in India: Yellow Messenger, NLPBots, and AskSid.ai.

"The conversational AI solutions will have a notable impact not just on existing retail environments but also would drive the redesigning of shopping ecosystems. Retail companies would be adopting chatbots to bridge the gap between online and offline channels to improve customer experiences," said Swapnil Shende, senior market analyst.


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