Feb 2017 - Insights Presentation - Doc # CA41248817

What Citizens Want: 2017 Benchmark on Canadian Federal and Provincial Government Services

By: Mark SchruttStrategic Advisor, Public Sector & Innovation Research

On-line Presentation


This IDC Government Insights presentation provides the results from our annual Canadian citizen survey on government services. Over 1,000 Canadians were asked about their satisfaction and perception of the services they receive from federal, provincial, and local governments. IDC's research also covered the privacy, security, and preference of citizens. Finally, comparisons were made between the 2016 and 2017 results and recommendations provided to public sector stakeholders.


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