TECH SUPPLIER Jan 2019 - Market Perspective - Doc # CEMA44586618

Turkey Retail Industry Outlook

By: Ramazan YavuzResearch Manager, Systems and Infrastructure Solutions, MEA


Given the economic hardships occurring at both the local and global levels, retail firms in Turkey are aiming to orient themselves toward innovation in order to remain competitive. This market perspective describes three broad strategies to innovation that retailers in Turkey are likely to adopt in the near term. Retailers could innovate at an ecosystem level, achieve 360-degree retail management via the use of omnichannel commerce platforms, or create road maps that guide continuous innovation efforts.

"The Turkish retail sector is undergoing a process of renewal and reconstruction. As part of this transformation process, the primary objectives of the industry are to drive ecommerce innovation, deliver an exceptional customer experience through new technologies, and effectively manage complex customer and employee processes from supply chain to order fulfillment through multichannel platforms. To achieve these goals, retailers in Turkey need to embrace an innovation orientation and focus on ecosystem transformation." — Ramazan Yavuz, Research Manager, IDC Turkey.



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