Abstract

This IDC Energy Insights study evaluates services providers catering to the utilities industry across Europe, Middle East and Africa by leveraging the IDC MarketScape vendor assessment tool. It analyzes quantitative and qualitative characteristics to provide metrics and context for utilities evaluating vendors in this area, examines vendors' comparative success in the marketplace, and looks at how vendor offerings will evolve. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the most influential factors for success in this market, both in the short and long term.

"As industry transformation accelerates across the region, utilities have to redesign parts of their organizations, transform their processes, and move to an IT landscape that is fit to support a digital business," said Roberta Bigliani, Head, IDC Energy Insights EMEA. "The days when utilities could expect to transform and innovate in isolation are long gone. Now more than ever, the challenges and opportunities facing the industry require a carefully selected ecosystem of partners to which technology and business service providers are quintessential. At the same time, with margins under pressure, the drive to extract value from technology service contracts has never been stronger."


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