Mar 2017 - Web Conference Proceeding - Doc # EMEA42338617

Customer Experience Chez Engie Italia!

By: Roberta BiglianiVice President, Head of IDC Insights and IDC Future of Work Executive Lead - Europe, Gaia GallottiAssociate Research Director, Europe


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This IDC Web Conference presents IDC Energy Insights' Show and Tell webinar, in which a guest from ENGIE Italia — Monica Iacono, Director Business to Consumer — shared ENGIE Italia's approach to the market.

In an era that needs traditional commodity companies to transform historical commodity products into new innovative services, ENGIE Italia has chosen to play this match in the field of customer journey and enjoyable experience, in line with the worldwide group's strategy, which placed sustainability, customers, innovation, and energy efficiency at center stage. This Show and Tell describes ENGIE Italia's innovative offerings and campaigns, its use of social media, and the simplification of processes to provide an effortless customer experience.

IDC Energy Insights' Show and Tell is a webinar series in which we partner with utilities to showcase their innovative projects and transformations as well as discuss the challenges they face and how they are addressing them, which can lead to innovation in other utilities/clients. This can benefit utilities as they can learn about what their peers are doing, especially lessons learned.


Subscriptions Covered

IDC Energy Insights: Europe, Middle East and Africa Utilities Digital Transformation Strategies , IDC Energy Insights: Worldwide Utilities Customer Experience Strategies

Companies Covered


Regions Covered

Italy, Western Europe

Topics Covered

Analytic applications, Big data analytics and discovery, Customer relationship management applications

Vertical Markets



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