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TECH SUPPLIER Sep 2018 - Market Presentation - Doc # EMEA44218418

The European Services Landscape in 2Q18 and Future Outlook

By: Francesca CiarlettaResearch Analyst, European Services, Mette Ahorlu, Douglas HaywardResearch Director, Worldwide Digital Strategy and Agency Services, Arun Dani

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Abstract

This IDC Presentation was delivered in July and August 2018 to organizations subscribed to IDC's European Services research programs. It describes the impact of major events in 2Q18 on the European services market, including cloud and digital-related events. It also summarizes key learnings from IDC's 2018 European Services Survey of more than 700 end-user organizations in Western Europe.

Additionally, it showcases an end-user case study summarizing the experience of a European enterprise — Berendsen Textile Services — that used Internet-of-Things (IoT) technologies to transform the services it provides to clients.


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