TECH SUPPLIER Dec 2018 - Market Perspective - Doc # EMEA44504518

Future of Work and UC&C Players

By: John Gilsenan, Oru MohiuddinResearch Manager


This IDC Market Perspective looks at the UC&C vendor landscape through the lens of the Future of Work. Enterprise communication is changing in line with ongoing digital transformation, creating new ways in which people communicate at work. While cloud-based enterprise communication tools offer the benefits of modern business communications, legacy on-premise solutions cannot be discarded either, paving the path for hybrid solutions that combine on-premise legacy infrastructure with cloud-based communication tools.

"Setting strategic direction has never been more important for UC&C vendors as the industry goes through a tectonic shift, with enterprises breaking away from the traditional mode of communication on account of changing work patterns involving the growing penetration of remote and mobile workers increasingly needing to work in a collaborative fashion on time-sensitive matters. This is leading to the need for new communication tools that can connect remote workers into a virtual collaborative space. Conventional offerings that include on-premise devices and software are proving to be inadequate, but enterprises with a large legacy infrastructure are unable to make the move just yet. This creates strong business opportunities for vendors to provide hybrid solutions, consultation and integration services, and UCaaS offerings while advancing their on-premise offerings with more sophisticated features," said Oru Mohiuddin, research manager, European Enterprise Communications and Collaboration.



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