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TECH SUPPLIER Jul 2019 - Market Share - Doc # EUR145260819

Western Europe Top 10 Service Provider Market Shares, 2018: Focus on Talent and New Technologies to Accelerate Innovation

By: Arun Dani

Abstract

This IDC Market Share study analyzes the 2018 revenues of the 10 largest IT services vendors and compares them with market trends. Furthermore, this study looks at the top 10 vendors' market shares in the total IT services market as well as in project-oriented services, managed services, and support services (including IT education and training).

"The top 10 IT services vendors continue to invest strongly in acquiring DX capabilities, but recently, we saw that the focus has shifted from technology-oriented firms to creative agencies," said Arun Dani, senior analyst, European Services. "Creative and design are increasingly recognized as key components of becoming customer-centric, creating good customer experience, and designing new business models. We expect more aggressive acquisitions in this space in the coming years."


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