TECH SUPPLIER Oct 2019 - IDC Survey - Doc # EUR145547219
IT Spending and DX Adoption Trends in European Insurance: Insights from the IDC European Vertical Markets Survey, 2018–2019
This IDC Survey analyzes insurance industry data from the IDC European Vertical Markets Survey, 2018–2019. The survey, conducted by IDC's Customer Insights and Analysis Team, covered 125 insurance and intermediary (agent/broker) organizations across Europe. This presentation looks at the business outlook, overall IT spending trends, the current status of digital transformation (DX) and customer experience (CX) transformation efforts of insurers and intermediaries in the region. It also provides market indicators to help technology suppliers facilitate discussions with insurance clients and prospects in the region.