TECH SUPPLIER Nov 2019 - Market Perspective - Doc # EUR145606319

Intelligent Government with AI: How to Realize the Benefits of AI/ML in Europe

By: Massimiliano ClapsResearch Director, Julia Neuschmid

Abstract

This IDC Market Perspective discusses how governments in Europe can take advantage and maximize the benefits of AI and machine learning. AI is proliferating in government agencies and is deployed for mission-critical operations. It will assist in decisions having significant impact on almost every aspect of individuals' lives. At the same time, there are still technical, ethical, organizational, and legal challenges in AI/ML that make the market immature.

"AI/ML promises to be the most transformative digital technology for European governments in the next five years and beyond. To realize the value of AI and address risks, governments must test models, keep them up to date, curate data, have ethical guidelines in place, and nurture knowledge and cultural change for civil servants, whose work will be soon augmented by AI," said Massimiliano Claps and Julia Neuschmid, IDC Government Insights.


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