TECH SUPPLIER Nov 2019 - Market Analysis Perspective - Doc # EUR145612119

Market Analysis Perspective: Western Europe System and Service Management Software Market, 2018

By: Carla ArendSenior Program Director, European Software, Filippo VanaraResearch Analyst, European Multicloud

On-line Presentation


This IDC Market Analysis Perspective provides detailed information on the Western European system and service management (SSM) software market for both public and on-premise cloud, and its segments: IT service management (ITSM), IT operations management (ITOM), and IT automation and configuration management (ITACM). It addresses key trends and market dynamics in the region, illustrates the competitive landscape, and includes a market forecast. The document also includes advice for technology suppliers on how to navigate this complex environment.


  • 26 slides

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