Abstract

This IDC Market Share is based on the 2018 version of IDC’s Semiannual Public Cloud Services Tracker and examines the Western European public cloud system and service management software market. This document also includes market vendor shares among different IT segments and how enterprises should face new technology changes in the cloud industry. This document also provides a detailed view of the public cloud system and service management software spending and market vendor shares in 2018 (Figure 1), showing the revenue and the growth for both vendors and market as well as the most important (top 10) vendors in the industry.

“The entire IT industry is blazing the trail for enterprise transformation in Western Europe, and ServiceNow is leading this industry through the biggest public cloud infrastructure segment — IT service management. To differentiate from the competition, vendors need to deliver services that impress users, reduce management complexities, and take customers closer to their hybrid and multicloud objectives so that services will become critical for most organizations,” said Carla Arend, program director, IDC European Cloud and Multicloud Research.

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