TECH SUPPLIER Dec 2019 - IDC Survey Spotlight - Doc # EUR145744319

What Progress are eGovernment Activities Making Toward Better Service Automation and Information Reuse?

By: Gerry BrownResearch Director, European Software Group, Chris Pennell

Abstract

This IDC Survey Spotlight examines the progress governments are making toward improving citizens' experience in using public services. The analysis is based on data from the European Union's eGovernment Benchmark 2019, Empowering Europeans through trusted digital public services, 2019. The study covers the EU28 countries across 8 major life events from studying and owning and driving a car through to business start-up. Every country is evaluated by two mystery shoppers.


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