TECH SUPPLIER Feb 2020 - Market Share - Doc # EUR145973920

Western Europe Public Cloud System and Service Management Software Market Shares Update, 1H19: One Clear Leader in This Fast-Growing Segment

By: Carla ArendSenior Program Director, European Software, Filippo VanaraResearch Analyst, European Multicloud

Abstract

This IDC Market Share discusses trends and vendor dynamics in the public cloud system and service management market in Western Europe.

"The public cloud SSM market is rapidly growing and set to complete effectively with the software market. ServiceNow is holding a lion's share in the biggest segment — ITSM. ServiceNow is also dominating the ITACM market and is expected to grow even more in the coming years. Competing vendors need to focus on emerging segments such as ITACM and ITOM. ITOM capabilities could be an asset for vendors that want to shape the public cloud SSM market," said Carla Arend, program director, IDC European Cloud and Multicloud Research.


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