TECH SUPPLIER Feb 2020 - Market Note - Doc # EUR146051420

The New Avaya: More Flexibility and Choices for Customers

By: Oru MohiuddinResearch Manager

Abstract

The IDC Market Note discusses the announcements at the Avaya International Engage conference held in Dubai between November 12 and 14, 2019. Avaya has been strategically filling its portfolio gaps by adding public cloud technology to its portfolio, in addition to some interesting launches including Avaya IX Workplace, a virtual space that includes all the necessary day-to-day tools workers need to go about their jobs in the least disruptive manner. Avaya has proven to be an innovative company, but it needs to engage more actively with the partner community to communicate its stack of solutions and the uses cases they can serve across different verticals.


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