TECH SUPPLIER Mar 2020 - Market Note - Doc # EUR146151620

COVID-19 and its Implications for UC&C Players

By: Melissa FremeijerSenior Research Analyst, European Telecommunications and Networking, Oru MohiuddinResearch Manager

Abstract

This IDC Market Note examines the health emergency brought about by COVID-19, requiring people to work from home, which has short-term and long-term implications for UC&C players. In the short run, it is about coping with the sudden surge in demand for their solutions, but if enterprises are left with a positive and high-quality user experience, remote working could become entrenched in company culture, generating more demand for UC&C tools in the long run. Now is the time for UC&C vendors and communication service providers to prove themselves without appearing to be taking advantage of the crisis.


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