TECH SUPPLIER Jul 2019 - Market Forecast - Doc # JPE44019519

Japan Unified Communications and Collaboration Forecast, 2019−2023

By: Takashi ManabeGroup Director, Software & Security / IT Spending, IDC Japan


This IDC study provides the 2018 results and forecasts for the unified communications and collaboration (UC&C) market from 2019 to 2023. IDC divides the Japan UC&C market into four major categories based on solution types — the IP telephony market, the collaborative applications market, the IP conferencing system market, and the IP contact center system market — and analyzes the market size and provides a forecast for each segment. The Japan UC&C market posted a strong growth in 2018 because of the acquisition of large contract orders for voice communication platforms and IP contact center systems. "In order for the Japan UC&C market to continue to grow in the future, IT suppliers should work together with partners on UC&C-based business communications centering on platform integration to provide UCC functions, data collaboration between applications, and workstyle transformation," explains Takashi Manabe, group director, IDC Japan.



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