Abstract

This IDC study is a translation of the Japanese document (IDC #JPJ44583219) and analyzes vendors' shares in the robotic process automation (RPA) software market in 2018. The RPA software market is one of the application development and deployment functional market segments in the software market defined by IDC. In 2018, the market grew rapidly as workstyle transformation triggers the growth of RPA utilization for the purpose of improving white-collar productivity. "For IT suppliers to maintain their advantages in this oligopolistic market, they must adopt a strategic approach to customers that have not yet implemented RPA, for example, small and medium-sized businesses, after considering competitive measures, along with continuous business process reengineering and educating customers on sophisticated use that combines RPA, machine learning, and artificial intelligence," says Nobuko Iisaka, software and security group research manager, IDC Japan.

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