This IDC Survey document presents results from a face-to-face survey conducted by IDC META in May 2019. The survey sample included 768 CIOs and IT directors from a range of industries. IDC questioned these individuals about their current and planned adoption of artificial intelligence (AI) and cognitive solutions, major drivers for adoption, their current approaches to engaging with technology providers for experimenting with and evaluating AI platforms, and various use cases specific to key industry verticals across the Middle East (ME).
"Across all major industries, organizations in the Middle East are continuing to invest in digital technologies such as AI and cognitive solutions to optimize their business processes, automate their operations, and enhance their product and service offerings. The general aim is to improve customer experience." — Software and Cloud Program Manager Manish Ranjan, IDC Middle East, Turkey, and Africa