TECH SUPPLIER Jun 2020 - Market Perspective - Doc # META46625020

Digital Transformation: A Look at Digital Services Launched by South Africa Telcos

By: Mervin MiemoukandaSenior Research Analyst

Abstract

This IDC Market Perspective discusses key digital services launched by the telecom industry in South Africa. It describes digital services introduced by operators as they have embarked on digital transformation journeys. It provides recommendations on how telcos can successfully complement their service portfolios with digital services and respond to a rapidly evolving marketplace that has put their traditional businesses at risk.

"As in other countries, over-the-top service providers like WhatsApp and Facebook have eroded the legacy revenue streams of telecom operators in South Africa. This has pushed South African operators to complement their service portfolios with digital services to remain relevant to consumers and enterprises. To ensure their survival, it is essential for South African telcos to consider digitalizing their traditional offerings." — Senior Research Analyst Mervin Miemoukanda, IDC South Africa


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