TECH BUYER Sep 2019 - Tech Buyer Presentation - Doc # US41122817

The Future of Retail — As Presented at the Worldwide Retail Event in Shanghai, China

By: Leslie HandVice President, IDC Retail Insights

On-line Presentation


This IDC Presentation provides IDC's perspective on the future of retail and emphasizes how important it is to adapt for the modern customer now. In this IDC Presentation, IDC Retail Insights answers three questions for the retail technology buyer, as follows:

  • What is the future of retail?
  • Why should you care?
  • What should a retailer be doing right now?

This Presentation includes the following data and guidance, never released before:

  • The IDC Retail Digital Revenue and Profit Index
  • Retail DX maturity benchmark data
  • Guidance on how to multiply innovation with technologies that ultimately become the fabric of tomorrow's systems

Digitally transforming and innovating for consumers are table stakes in retail. IDC's research confirms that most retailers no longer question if customers shop differently and that retailers clearly recognize the importance of delivering a seamless omni-channel experience through any channel, but retail leaders stand apart by embracing disruption and multiplying innovation. Experiential retailers that innovate consumer experience (CX) continuously, never settling for "good enough" and instead striving for "best" experiences, provide inspiration for how all industries may improve CX. Experiential retailers are creating connected Future Store and omni-channel experiences that leverage a myriad of technologies.

Using examples from retail initiatives, we highlight how this year's disruptive technologies ultimately become tomorrow's fabric of experiential retail. Technologies discussed will include cloud, the data core, the edge, automated checkout, the digital shelf, voice-enabled assistants, natural language processing, marketplaces, hyper-personalized and/or contextualized engagement, payments, augmented reality (AR), virtual reality (VR), robotics, IoT, mobile, and the fundamental underpinnings of retail innovation. Join this session to hear about how retailers are multiplying innovation, disrupting their own businesses and inspiring CX innovation everywhere.


  • 25 slides

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