This IDC Retail Insights study evaluates worldwide enterprise consulting and system integration organizations that provide specific capabilities in designing and managing organizational change, implementation, and supporting the evolution of the retail commerce platform by using the IDC MarketScape vendor assessment tool. It analyzes quantitative and qualitative characteristics to provide metrics and context for retailers evaluating vendors in this area, examines vendors' comparative success in the marketplace, and looks at how vendor offerings will evolve. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the most influential factors for success in this market, both in the short and long term.
"Retail is evolving at an unprecedented speed, and retailers' operating models and technology platforms need to keep pace. The retail commerce platform is what can deliver omni-channel profits in the short term and 'commerce everywhere' business models in the future," said Andrea Sangalli, associate research director, IDC Retail Insights, IDC Europe. "Consulting and system integration providers are rapidly evolving their acquisition and IP strategies to support the implementation of the core capabilities of the platform, especially around customer experience services, artificial intelligence platforms, and API- and microservices-based architecture."
Capgemini Services SAS, HCL, Wipro Limited, IBM, Publicis Groupe SA, Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, Tech Mahindra Limited, Accenture plc, Infosys Limited, CGI Group Inc.
Application development services, Business consulting services, Cognitive/artificial intelligence, Customer relationship management applications, IT consulting services, Order management, Supply chain management applications, Systems integration services, Technology buyer, eCommerce
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