Nov 2016 - Perspective - Doc # US41920416
Perspective: Oracle OpenWorld 2016 — Customer Experience and Service in the Cloud
By: Heather Ashton
This IDC Manufacturing Insights Perspective provides a summary and analysis of some of the updates and interactions pertaining to customer engagement at Oracle OpenWorld, held in San Francisco, California, in September 2016. During the event, Oracle reaffirmed its commitment to cloud and demonstrated how it is delivering capabilities across the customer and service life cycles for manufacturing companies.
Cloud collaboration suites, Customer relationship management applications, Human capital management, Infrastructure as a service, Market intelligence, Platform as a service, Public cloud services, Sales enablement, Software as a service