This IDC study examines how government agencies can effectively leverage FITARA implementation to build on IT performance metrics that identify how the IT organization achieves intended program outcomes. Linking IT performance metrics to program outcomes through compelling critical success factors prioritizes the IT organization's path to continual service improvement. Only when the IT organization can understand the mandatory outcomes demanded by multiple "target audiences" within their agency, IT can effectively measure and report its core value proposition to its users, customers, investors, executives, and support staff. Resolving this core IT dependency of documenting the target audience is essential for delivering effective IT performance metrics.
This study focuses on services transformation, leading in 3D, and strategic architecture.
"U.S. federal agencies have a very real opportunity to use FITARA as a vehicle to develop metrics that improve program and mission outcomes," said Thom Rubel, adjunct public sector research advisor, IDC's Research Network. "Government benchmarks focused solely on existing IT performance metrics fall far short of driving true digital transformation."
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