TECH BUYER Jan 2017 - IDC Perspective - Doc # US42251116

Six Priorities and Behaviors of Successful IT Organizations

By: Cushing AndersonProgram Vice President, IT Education and Certification


This IDC Perspective presents six IT organizational priorities and behaviors that a survey of more than 2,500 enterprise IT organizations found correlate with organizational success. Success was measured across a range of business and IT administrative metrics including:

  • Bookings growth
  • Profit margin growth
  • Revenue growth from established product lines and new product areas
  • Frequency of inventory turns
  • IT employee productivity
  • Organizational and IT compliance with internal and external requirements
  • Customer satisfaction with IT service provision

The IT organizational behaviors and priorities were analyzed to identify the IT organizations that most consistently appeared in successful organization.

"By learning from successful IT organizations, organization willing to transform can focus on the priorities and culture that will improve performance." — Cushing Anderson, program VP, IT Education and Certification services



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