TECH BUYER Jul 2019 - IDC TechBrief - Doc # US42728617

IDC TechBrief: Intelligent Virtual Assistants in Manufacturing Customer Service

By: Aly PinderProgram Director, Service Innovation & Connected Products

Abstract

This IDC TechBrief provides IT and business executives with an executive snapshot of intelligent virtual assistants specifically in the delivery of customer service and support in manufacturing.

According to Aly Pinder Jr., program director, Service Innovation and Connected Product Strategies, "As customers demand a consistent and quality level of engagement regardless of the channel they choose, manufacturers must be able to leverage intelligence and automation as they scale the business. Intelligent virtual assistants have shown promise in the consumer world and have an opportunity to revolutionize customer support in manufacturing."


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