TECH BUYER Jul 2019 - IDC TechBrief - Doc # US42728617
IDC TechBrief: Intelligent Virtual Assistants in Manufacturing Customer Service
By:
Aly Pinder
Program Director, Service Innovation & Connected Products
Abstract
This IDC TechBrief provides IT and business executives with an executive snapshot of intelligent virtual assistants specifically in the delivery of customer service and support in manufacturing.
According to Aly Pinder Jr., program director, Service Innovation and Connected Product Strategies, "As customers demand a consistent and quality level of engagement regardless of the channel they choose, manufacturers must be able to leverage intelligence and automation as they scale the business. Intelligent virtual assistants have shown promise in the consumer world and have an opportunity to revolutionize customer support in manufacturing."
Coverage
Subscriptions Covered
IDC Manufacturing Insights: Service Innovation and Connected Products Strategies
Companies Covered
IBM, Oracle Corporation, Pega A.S., SAP SE, Salesforce.com, Inc., IFS AB, ServiceNow, Inc., Microsoft Corporation
Regions Covered
Topics Covered
Cognitive/artificial intelligence, Customer relationship management applications, Infrastructure and platform clouds, Networking and connectivity devices, Technology buyer
Vertical Markets
Content
List of Figures
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