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TECH BUYER Jun 2017 - IDC PlanScape - Doc # US42771617

IDC PlanScape: SD-WAN for Unified Communications and Collaboration

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C), Nolan Greene, Rohit MehraVice President, Network Infrastructure

Abstract

The IDC study is designed for technology professionals in the IT buyer organization. The audience includes CIOs, IT directors, IT managers, IT architects, and IT buyers from within business lines and functions. It offers guidance on why organizations should consider deploying SD-WAN-based branch office locations for optimizing communications and collaboration applications for end users. It describes key stakeholders and their roles, responsibilities, and actions required to derive significant business value from SD-WAN-based services/technology.

"In the past, unified communications and collaboration was mostly the purview of larger organizations due to a range of issues such as cost, complexity, functionality, and staffing. That has changed as the appeal, benefits, and capabilities of UC&C, UCaaS, and hosted voice solutions have trickled down to more and more branch offices, remote sites, home offices, and mobile workers," said Rich Costello, senior research analyst, Enterprise Communications Infrastructure. "For a variety of reasons discussed in this research, IDC believes the time to evaluate an SD-WAN branch architecture for optimizing communications and collaboration applications and services, among others, is now."


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