This IDC study provides a systematic assessment of technologies related to the adoption of service robotics. The IDC TechScape is an evaluation model based on a comprehensive framework and a set of parameters that assess a technology's adoption progress relative to one another and to those factors expected to be most conducive to success in a given market over both the short term and long term. In breaking technologies into three major adoption categories — transformational, incremental, and opportunistic — the IDC TechScape aspires to provide IT buyers with an industry snapshot as to where specific technologies lie today relative to current industry best practices. In addition, the IDC TechScape identifies technologies likely to become best practices in the future and their current state of adoption maturity relative to each other. Within our discussion of individual technologies, we also identify our analyst best opinions regarding key momentum factors — highlighted as IDC TechScape Markers of Momentum, where we rate technologies based on adoption speed, risk, and market interest.
According to John Santagate, research director, Service Robots, at IDC, "The use of robotics in nontraditional applications is growing as technology innovators continue to push the envelope on what a robot is capable of doing." He continues, "Service robots have not evolved on their own; the current state of service robots has been enabled by the maturity of several other related technology areas that has helped deliver robots with greater and more versatile skill sets than previous generations of robotics."