This IDC Market Perspective provides an update on the sales and use tax management software market and the progress of advanced technologies like cloud, artificial intelligence (AI), and blockchain within the market. The document provides a view of both the potential of these technologies in the tax management market and the challenges hampering the adoption of these technologies. We also provided some guidance based on IDC's assessment of the market, technology, and offerings.
"The speed of digital business coupled with the growing volume and variety of sales transactions have added an unprecedented amount of complexity to sales tax compliance. This complexity has created a wave of interest in sales and use tax automation software," says Kevin Permenter, senior research analyst, Enterprise Applications.