TECH SUPPLIER Aug 2018 - IDC Survey - Doc # US43650518

U.S. SMB Server, Virtualization, and IT Support Update, 2018

By: Raymond Boggs

On-line Presentation


This IDC Survey examines U.S. small and midsize business (SMB) use of server and server-based networks as well as future acquisition plans. The importance of enhancing servers and server-based networks as an IT spending priority is examined first for small businesses (SBs; firms with <100 employees) and midsize businesses (MBs; firms with 100–999 employees) with additional detail on upper SBs (firms with 50–99 employees). The share of annual IT spending for hardware, software, services, and cloud is then presented with hardware detail including the share of hardware spending devoted to servers.

Current use of server-based networks is then examined in detail for small businesses (firms with <5, 5–9, 10–19, 20–49, and 50–99 employees) and midsize firms (companies with 100–249, 250–499, and 500–999 employees). Current and planned use of different server form factors are compared for SBs and MBs with additional detail on upper SBs: desktop, tower, rack mounted, mini servers, server blades, and hyperconverged models.

Current use and planned acquisition for five key server brands are examined: Cisco, Dell, HPE, IBM, and Lenovo. The share of firms citing "don't know" for future brand preference points to opportunities for new vendors as well as risk for incumbents.

The extent of server virtualization is examined in terms of the share of SMBs using virtualization and the share of total servers that are virtualized. The mean numbers of virtual servers per physical server are compared for SBs and MBs, and the use of different hypervisors is compared with additional detail on upper SBs. The document concludes with an examination of different approaches for IT support including full-time IT staff, pay-as-you-go support, online support services, IT maintenance contracts (break/fix), managed services (for company-owned products), and managed print services. The results are drawn from IDC's U.S. SMB Survey conducted in 1Q18 with 820 respondents.


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