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TECH SUPPLIER Mar 2018 - IDC Survey - Doc # US43685718

IDC's 2017 Customer Experience Barometer

By: Alan WebberProgram Vice President, Customer Experience

On-line Presentation

Abstract

This IDC Survey provides the results of a survey of 405 companies with more than 500 employees in the United States that identifies the differences in the maturity of companies when it comes to customer experience (CX). It describes current maturity levels across four components, technology adoption specific to customer experience, and projected budget for CX.


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