By using this site, you agree to the IDC Privacy Policy

TECH SUPPLIER Mar 2018 - IDC Survey - Doc # US43685718

IDC's 2017 Customer Experience Barometer

By: Alan WebberProgram Vice President, Customer Experience

On-line Presentation


This IDC Survey provides the results of a survey of 405 companies with more than 500 employees in the United States that identifies the differences in the maturity of companies when it comes to customer experience (CX). It describes current maturity levels across four components, technology adoption specific to customer experience, and projected budget for CX.


  • 29 slides

Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.

Related Links

Do you have questions about this document
or available subscriptions?

Contact Us