TECH BUYER Sep 2019 - IDC Innovators - Doc # US43759019

IDC Innovators: Augmented Reality in Field Service, 2019

By: Aly PinderProgram Director, Service Innovation & Connected Products

Abstract

IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators study profiles Help Lightning, Librestream, Scope AR, SightCall, and Upskill in the emerging market of augmented and virtual reality applications to support the delivery of field service management and customer support.

"Customers are less likely to tolerate waiting for resolution as we all become accustomed to on-demand answers and expert service on our schedules," said Aly Pinder Jr., program director, Service Innovation and Connected Products IDC Manufacturing Insights. "To meet this need for faster service, manufacturers and service organizations are looking to new tools such as augmented reality to equip the field team with remote expertise and on-demand knowledge to solve problems correctly on that first visit."


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