TECH SUPPLIER Jun 2019 - Market Share - Doc # US43779119

Worldwide and U.S. IT Outsourcing Services Market Shares, 2018: Top 10 Worldwide and U.S. IT Outsourcers

By: David TapperProgram Vice President, Outsourcing and Managed Cloud Services


This IDC study highlights how the landscape of IT outsourcers is shifting as players are utilizing different strategies to either maintain leadership or climb the ranks to become the leader in this market. For further details of the IT outsourcing (ITO) services market definition, see IDC's Worldwide Services Taxonomy, 2019 (IDC #US44916019, March 2019).

"The IT outsourcing services market continues to undergo a fundamental shift to a new consumption and delivery model, referred to as managed cloud services, for which established players are facing increased competition from new players (e.g., AWS, Google, Azure, and Alibaba) that are not only utilizing their business models to penetrate the traditional landscape of managing on-premises assets via hybrid cloud but are also expanding their reach into the managed services market by winning megadeal-like cloud engagements that traditionally have been the domain of managed service providers (SPs)," says David Tapper, VP, Outsourcing and Managed Cloud Services at IDC. "Building a successful managed cloud services business will require managed SPs to make fundamental changes to their business models, ensure value, offer a comprehensive portfolio of cloud services, mitigate critical risks, incorporate leading partners, invest in their own clouds, ensure strong governance, and tailor solutions using standards."



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