TECH SUPPLIER Feb 2019 - Market Presentation - Doc # US43800919

IDC Market Glance: Social Media and Collaboration, 1Q19

By: Wayne KurtzmanResearch Director, Social and Collaboration

On-line Presentation

Abstract

This IDC Market Glance explores the conversational markets of social media and collaboration. It examines the social media market and how the collaboration market has started to intersect in social business. Social media is rapidly evolving through its teenage years to include more than conversations, audio, and video. Artificial intelligence–powered chatbots are allowing social media and newer messaging solutions to scale and improve customer experience, when used correctly. Social media's effect on the workplace includes team collaborative and enterprise social solutions that improve knowledge sharing, collaboration, and cross-silo workflow.


Coverage

Subscriptions Covered

Social, Communities, and Collaboration


Companies Covered

Instagram Inc., Viber Media Inc., Hootsuite Media Inc., Zimbra, Inc., Nuance Communications, Inc., Google Inc., Elastic Path Software Inc., Dynamic Signal Inc., IZEA. Inc., Apifia Inc., Unity Technologies, Inc., NetBase Solutions, Inc., Conversocial, Inc., HubSpot Inc., Beijing Weimeng Chuangke Network Technology Co., Ltd., Trustpilot, Inc., Pixlee Inc., Atlassian Pty Ltd., Talkwalker Inc., Traackr, Inc., Shopify Inc., Microsoft Corporation, Synthesio, Inc., Sprinklr Inc., Upfluence Inc., PostBeyond Inc., Twitch Interactive Inc., Nimble, Inc., Artificial Solutions, Chatter, Inc., Msg.ai, GaggleAMP Inc., WhatsApp Inc., PEG, LLC, Facebook, Inc., TrackMaven, Inc., Tencent Holdings Limited, Inbenta Technologies Inc., Cision Ltd., Qualtrics, LLC, Cisco Systems, Inc., Socialsign.in, Inc., Quip LLC, HYPR Corp., Bazaarvoice, Inc., LinkedIn Corporation, Ustream, Inc., Jive Software Inc., SocialChorus, Inc., Brightcove, Inc., Vimeo Inc., Telegram Messenger LLP, Khoros, LLC, SAP SE, Asana, Inc., Crimson Hexagon, Inc., Salesforce.com, Inc., Slack Technologies, Inc., Livefyre, Inc., Wrike Inc., Amazon.com Inc., Twitter, Inc., Unmetric Inc., Snap Inc., Discord Inc, PayPal, Inc., Zoho Corporation Pvt. Ltd., Meltwater Group, YouTube Inc., Zendesk Inc., Gravit, Inc., Adobe Systems Inc., Pinterest, Inc., Periscope., Inc., NUVI LLC, Symphony Limited, TikTok Pte. Ltd., LINE Corporation, Wowza Media Systems, Inc., Square, Inc., Ecwid, Inc., Mention Solutions SAS, Sprout Social, Inc., Pandorabots Inc.


Regions Covered

Worldwide


Topics Covered

Augmented and virtual reality, Cognitive/artificial intelligence, Collaborative applications, Customer relationship management applications, Social networking


Content
  • 7 slides


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