TECH SUPPLIER Jul 2019 - Market Forecast - Doc # US43832919

Worldwide and U.S. Outsourced Document Services Forecast, 2019–2023

By: Robert PalmerResearch Vice President, Imaging, Printing, and Document Solutions, Allison CorreiaResearch Manager, Imaging, Printing and Document Solutions


This IDC study analyzes the outsourced document services marketplace: in-house production print services, mailroom services, print sourcing and procurement services, and imaging and document archival services. This document updates Worldwide and U.S. Outsourced Document Services Forecast, 2018–2022 (IDC #US43255118, May 2018).

Please note that any revenue generated by centralized services that are included as a component of a managed print and document services (MPDS) or basic print services (BPS) contract is excluded from this forecast. That revenue is included in Worldwide and U.S. Managed Print and Document Services and Basic Print Services Forecast Update, 2018–2022 (IDC #US44096618, March 2019), which will be updated in July 2019. In addition, the business process outsourcing (BPO) document services segment is covered in Worldwide Business Workflow Automation and Optimization Forecast, 2019–2023 (IDC #US43834719, March 2019).

"The global market for outsourced document services continues to show sustained growth despite numerous outside pressures," says Robert Palmer, research vice president, IDC Imaging, Printing, and Document Solutions. "While growth is decelerating in certain segments, opportunities exist for those vendors that can prioritize and package service offerings to help businesses more effectively manage document distribution, automate legacy processes, and drive digital transformation."



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